Workplace Services / Service Desk /Service Desk Manager
Workplace Services / Service Desk / Service Contract Manager
Building Operations / On Demand Work / Service Desk Manager (Legacy)
Building Operations / On Demand Work / Service Contract Manager (Legacy)
Space Planning & Management / Space Inventory & Performance / Service Desk Manager (transaction method)
Space Planning & Management / Personnel &Occupancy/ Service Desk Manager (transaction method)

Including a Verification for Completed Service Requests

When a service request reaches the status Completed, it can generate a Verification Step that requires that someone check on the completion of the request.

To empower employees with sense of ownership of their request, you might wish to enable the client (the requestor) to verify that a job was executed to their satisfaction. See Verifying that a Request was Completed (Client)for more information.

In the Manage Service Level Agreements screen, the program includes an Add Verification button next to the Completed status.

Click on the Add Verification button. The system displays a pop-up window for specifying the Verification Step parameters:

You may wish to specify a condition that the request must meet in order to generate a verification. For example, you might define that a supervisor verify all completed requests for a specific equipment item vital to the operation of the site.
You must specify who will verify the completed work. You can choose one of the following:

an employee
a vendor
a craftsperson
a service desk role (such as a supervisor or a requestor)

Making Modifications

The system will add a Verification Step to the Request Status Completed panel.

To review or modify, click on the icon next to it.
To delete, click on the icon.

Back

Go back to Setting Response Procedures for an SLA